Terms of Service

1. The service. SantaClause.me and the MyChristmas app provide seasonal family entertainment: live video and phone conversations with Santa, letters and replies, a Santa tracker, wish lists, elf notes, Magic Studio photos and videos, and games (“the Service”). Santa is generated by artificial intelligence and speaks in character for the enjoyment of families. Nothing Santa says is advice, a promise, or a statement of fact.

2. Accounts are for adults. Only a parent or legal guardian aged 18 or over may create an account. Children never hold accounts; they use the Service only through child profiles you create and access codes you give them. By creating an account you confirm you are the parent or guardian of every child you add and that you accept the Children's Privacy Notice.

3. You are in control. You decide what Santa knows about each child, whether calls are recorded, which notifications you receive, and every purchase. You can review, download, or delete your family's information at any time in Settings → Data & privacy. Please supervise young children while they use the Service.

4. Purchases. Santa calls, keepsake videos, Magic Studio creations, passes and gifts are one-time purchases processed by Stripe; prices and what they include are shown before you pay. Call credits are used when a call is started. If a call fails for a reason on our side, the credit is returned automatically. Other refund requests go to hello@santaclause.me and are decided case by case, with a bias toward keeping families happy. Gift codes are for the recipient's family and cannot be resold.

5. Recordings and creations. Call recordings, clips, and Magic Studio images and videos are made for your family and stored privately. You may share them with people you choose; do not share a recording that shows someone who has not agreed to be shared. Recordings you did not keep are deleted after 90 days.

6. Acceptable use. Do not try to make Santa break character or his safety rules, upload content that is unlawful or that you do not have the right to use, probe other families' data, automate access, or resell the Service. We may suspend an account that endangers the Service or other families.

7. Availability. The Service is seasonal entertainment provided “as is” and “as available.” We work for Christmas-Eve-grade reliability but cannot promise uninterrupted service, and a live call depends on your device, camera, and connection. Our liability to you is limited to the amount you paid us in the twelve months before a claim, to the fullest extent the law allows.

8. Changes and contact. We may update the Service and these terms; when the changes matter we ask you to accept them again in the dashboard. Questions: hello@santaclause.me. Privacy: privacy@santaclause.me.